CVS Health - Authentication

Designing secure authentication experiences across CVS Health, Caremark, and Specialty—balancing enterprise security with a seamless user experience.

 

Shared authentication patterns

I standardized authentication across CVS Health, Caremark, and Specialty with two shared experiences.

Two-step sign-in

Validate the user before requesting a password.

One-time passcode (OTP)

Verify identity before completing authentication.

 

CVS Health

Users can sign in, create an account, or register depending on whether they're returning, new to CVS Health, or need access to protected health services.

Sign in

Two-step sign-in • One-time passcode (OTP) • Successfully signed in

 

Create an Account

Enter email • Create account • One-time passcode • Success

Registration

Users register to gain secure access to protected health services.

Introduction • Enter information • One-time passcode (OTP) • Consent • Registration complete

The Impact

78.6K Weekly Users • 81.6% Sign-In Success

A streamlined authentication experience helped users securely access their CVS Health accounts with less friction.

90% Account Creation Success

A simplified registration experience helped users create accounts successfully and securely.

~80% Registration Success

A streamlined registration experience reduced friction while maintaining secure account access.

 

CVS Caremark

This section covers two categories: Sign-in and Registration. I outline each flow step by step and highlight the unique pages within each experience.

Sign in

Two-step sign-in • One-time passcode (OTP) • Create passkey (optional) • Sign in complete

 

Registration

Two-step sign-in • One-time passcode (OTP) • Create account • Registration complete

The impact

498K Weekly Users • 88.29% Sign-In Success

A streamlined sign-in experience helped users securely access their Caremark benefits and prescription information with less friction.

21.3K Weekly Users • 84.99% Registration Success

A streamlined registration experience helped users successfully create secure access to their Caremark benefits and prescription information.

CVS Specialty

Sign in

Two-step sign-in • One-time passcode (OTP) • Create passkey (see Caremark visuals) • Sign in complete (see Caremark visuals)

 

Registration

Two-step sign-in • One-time passcode (OTP) • Create account (see Caremark visuals) • HIPAA consent • Registration complete

The Impact

311.1K weekly users • 91.82% sign-in success

A streamlined sign-in experience helped users securely access and manage their specialty care with less friction.

9.3K Weekly Users • 84.93% Registration Success

A streamlined registration experience helped users securely access and manage their specialty care with less friction.

Dev hand off

Full flows

I map end-to-end user flows, including key states and edge cases, to align design, engineering, and architecture.

Annotations

I create clear design system and accessibility annotations that help engineers build accurately and consistently.

Error handling

Not every experience goes as planned. I partner with engineering to design error states that reduce frustration and guide users toward the best possible outcome.